Frequently Asked Questions

Everything you need to know about shopping with MSGM Official.

What are your shipping options and delivery times?

We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days, while express orders arrive within 1-2 business days depending on your location.

How can I return an item?

You can return any item purchased on the MSGM Official store within 14 days of the delivery date. Please ensure items are in their original condition with all tags attached.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a seamless checkout experience.

How do I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' to help you find your perfect fit. Our collections generally follow Italian sizing standards unless otherwise specified.

Are your products authentic?

Yes, all products sold on our official website are 100% authentic MSGM items, shipped directly from our authorized warehouses.